Job Summary:
Responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of First US Bank customers. Oversees branch activities, manages employee performance, and provides guidance to ensure high-quality customer service. Responsible for business development of market area through proactive sales calls and networking to meet or exceed production goals. Performs additional duties as assigned.
Primary Responsibilities / Job Duties:
- Manage banking center team members, supervise day-to-day operations of banking center, and grow branch customer base while ensuring safety, operational soundness, and superior service levels.
- Foster a culture that enables team members to deliver an exceptional client experience; Proactively coach team members in prospecting and building client relationships; Ensure adherence to all applicable policies, procedures, and regulatory requirements; Conduct regular team meetings to build job proficiency and product knowledge, review goals and expectations, and recognize areas of success and opportunities for development.
- Train, develop, and motivate assigned staff; Complete and conduct performance appraisals; Resolve personnel issues at branch level.
- Plan and assign team schedules; Ensure appropriate staffing levels and productivity; Manage and control branch expenditures; Ensure branch financial objectives and customer service standards are met.
- Represent First US Bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities; Generate new banking relationships through calling efforts; Expand existing relationships through proactive identification of customer needs; Maintain customer satisfaction by building rapport and providing high quality personalized service.
- Collaborate with commercial banking and treasury management partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other offerings.
- Serve as Loan Officer for retail consumer and small business loans within approved lending authority; Monitor, manage, and service loans within branch portfolio; Refer loans to Commercial lending team as appropriate.
- Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed.
- Ensure all audit and security policies and procedures are followed; Prepare required branch assessment reports; Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.
- Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
- Participates in training new teammates as needed.
- Perform additional duties as assigned.
Position Requirements:
- High school diploma or equivalent required
- Bachelor's degree with courses in accounting, business, or finance strongly preferred
- At least five years of previous retail banking experience required
- Must have at least two years of previous supervisory experience with a financial services company
- Minimum of one year previous business development experience required
- Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process.
- Ability to manage, lead, and motivate teams to achieve desired results
- Ability to handle multiple tasks in a fast-paced environment
- Knowledge of financial institution operations and the ability to interpret and understand applicable regulations, policies, and procedures
- Strong mathematical skills; ability to accurately balance transactions
- Excellent communication skills, both written and oral
- Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers
- Ability to operate bank software programs and standard office equipment; proficient typing skills
Working Environment / Physical Demands:
Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 15 pounds at times.
Disclaimer:
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.
Federal Contractor - Equal Opportunity Employer M/F/Disabled/Vets