Function: The Banking Core Technology Manager is expected to be adept at managing employees and teams who are charged with oversight of complex systems at the core of the bank's operations. Bangor Savings Bank places high importance on its culture of employee engagement and development, and the Banking Core Technology Manager is an exemplar of the Bank's culture and values, leading the assigned teams accordingly. The Banking Core Technology Manager will also play a key role in supporting current and emerging RPA and AI tools; technology projects; vendor management, including contract negotiation; execution of procedures and standards related to the complete lifecycle of the technologies assigned; and risk management.
Accountabilities
Ensures that the team:
Provides outstanding customer service, partnering with and supporting internal customers
Keeps systems up to date
Maintains proper maintenance contracts and procedures
Insures the reliability of systems
Monitors system and application alerts, responding as needed to resolve outages and issues
Assists with the design, testing and implementation of new systems and applications
Continues learning to stay current with new technology and applications
Contributes by:
Providing project management leadership for technical initiatives, as needed
Supporting, fulfilling and responding to Audit requests and findings
Maintaining and developing relevant vendor relationships
Facilitating the day-to-day relationship with Jack Henry for core banking systems
Leading and participating in the development of Bank IT policies, procedures and process
Developing and maintaining Bank IT best practices in accordance with business needs and industry recommendations
Provides IT leadership in Disaster Recovery/ Business Continuity exercises
Establishes and maintains good working relationships
Encouraging innovation and experimentation with automation
Performing other duties as assigned
Human Resources:
Management of assigned personnel
Support and mentor team members
Manage and enhance employee morale
Find and retain key employees
Implement staffing and scheduling models to ensure adequate coverage to the bank.
Making or recommending action for subordinates regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations.
Resolve or escalate general personnel problems
Coordinate activities with the other teams within IT, and with other departments across the Bank
Ensure proper change control procedures are followed by employees
Train and guide team to effectively use established IT processes and procedures in the course of their work
Enhance processes and procedures to increase efficiency, reliability, and security
Compliance and Control:
Assists in ensuring that the Bank complies with local, state and federal regulations
Adheres to applicable Bank policies, processes and procedures
Operates within the change control framework as it pertains to IT operations
Competencies
Leadership - Motivate and encourage others; share information and ideas, create a cooperative and inclusive environment
Manage for Results -take ownership of issues and pro-actively seeks resolution
Adaptability/Flexibility - Adapt to and leads change, is open to new ideas, take on new challenges, handle pressure, and adjust plans to meet changing needs; manage a portfolio of short-, medium-, and long-term activities
Initiative - Take independent action, operate as a pro-active self-starter, act on opportunities, practice self-development
Integrity/Ethics - Deal with others in a straightforward, honest manner, is accountable for actions, maintain confidentiality, support company values, convey news good or bad
Interpersonal Skills - Has good listening skills, clearly articulates ideas and objectives
Vision/Values - Support company mission/values through daily actions and decisions, communicate the Bank's vision, mission and values to others, incorporates vision when planning
Knowledge/Skills/Experience Requirements
Four-year college degree or equivalent work experience required; business and management experience and graduate degree preferred
7+ years of related and relevant employment experience
Excellent interpersonal skills required
Prior supervisory/management experience required
Excellent verbal and written communication skills
Excellent analytic abilities
Strong documentation skills, to include proficiency with MS-Word, MS-Excel and MS-Visio
Experience working successfully with third-parties in the course of troubleshooting or business-as-usual
The desire and ability to maintain knowledge and skill currency within the fast-changing technological realm
The ability to successfully lead team endeavors
The ability to provide effective coaching, training and mentoring for other members of the Bank's IT team
Ability to work in a fast-paced and dynamic environment
Familiarity with Jack Henry Silverlake and IBM iSeries is preferred