Banking Operations Specialist

RESOURCE BANK

Banking Operations Specialist

Position Summary:

This position reports to the Banking Operations & Systems Director and Assistant Manager and is responsible for performing duties too varied and diverse to be classified in any specific support occupation.  Position may require learning new systems as entry and second level support, answering phones, filing and copying and performing Banking Operations functions as needed. Training may be required as it pertains to your job duties. Occasional use of personal vehicle may be required.

Essential Functions:

·       Assist in all areas of Banking Operations including but not limited to, maintenance, scanning, verifying, account documentation review, and lockbox.

·       Review all incoming documentation for accuracy, completeness, and adherence to policy.

·       Provide telephone and email support to customers (internal and external) regarding Banking Operations systems and products including, but not limited to, Remote Deposit Capture, online banking, debit cards.

·       Answer customer inquiries via phone and email.

·       Process or backup daily chargebacks, un-posteds, overdrafts, exceptions, etc.

·       Assist in all areas of customer support, customer identification and authorization, policy adherence, and general support. 

·       Review system reports for accuracy, various verification, and dual control purposes.

·       Perform data entry.

·       Operate office equipment such as fax machines, copiers, scanners, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

·       Learn to operate new technologies as they are developed and implemented.

·       Assist in creating and updating procedures as it pertains to your job duties. Ability to apply practical judgement and understanding to carry out detailed written and oral instructions.

·       Ability to interact and communicate with other team members and customers efficiently.

·       All other duties as assigned.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Adaptability – being able to rapidly learn new skills and behaviors in response to changing circumstances.
• Communication – the imparting or exchanging of information.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.  English and Spanish speaking skills preferred.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Mathematics - Using mathematics to solve problems.
• Multitasking – handle more than one task at the same time.
• Professionalism 

Attributes:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing. 

Working Conditions:

The work for this position is conducted in a back office of our bank and the requirement for travel is limited.  Travel for training may be required from time to time.  This position could require overtime depending on workload, which first must be requested and approved by management.  

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate); Minimum 1 year work experience; prior banking experience preferred. 

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