Role: Banking Operations Specialist-Deposits
Location: Downtown Los Angeles (5 days on site)
Duration: Contract
Compensation: $31.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in US
If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478
Summary
This position is responsible for conducting day-to-day support of the Deposit Operations department. Key responsibilities include the following: Day 2 Check Fraud, Collections, Deposit Account Control Agreements, and Electronic Check Adjustment related activities. Additional duties include case intake, investigation, follow-up, and resolution. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
Responsibilities:
- Responsible for performing second-day check fraud, Check Collections, Deposit Account Control Agreements, and electronic check adjustment-related activities utilizing various systems to assist in case intake, investigation, follow-up, and resolution.
- Utilize banking systems to review account/transaction histories, locate check copies, research deposits/offsets, and review affidavits.
- Responsible for processing new claims, faxing/emailing/mailing out hard copies of claim documentation, as well as performing follow-up to determine status of existing claims.
- Review and respond to inquiries regarding various functions within the unit.
- Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
- Make wise, informed decisions within the guidelines of bank policy, department procedures, and check requirements for negotiability.
- Ability to complete assigned duties timely and efficiently with minimal supervision. Provide feedback and update leadership regarding trends observed.
Required:
- Minimum 1 year of experience in financial services
- Minimum 1 year of experience with Outlook and Microsoft Office Applications.
Skills and Knowledge- Must be able to work in an accurate and effective manner in a fast-paced, deadline-oriented environment.
- Exercise good judgment in making decisions that impact client accounts and the client's operations.
- Good oral and written communication skills.
- Excellent organizational skills and detail-oriented
- Ability to multitask while maintaining a high level of quality and efficiency
- Requires knowledge of complex Bank products/processes and legal/regulatory requirements.
- Strong communication skills to handle complicated or sensitive information to clients, account officers o, or other outside parties.
- Thorough knowledge of features of a check and characteristics of fraudulent items.
- Experience working in a fast-paced environment that demands strong organizational, technical, and interpersonal skills.
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com
for assistance.
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