Banking Operations Specialist

Charles Schwab

Orlando, FL

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JOB DETAILS

LOCATION

Orlando, FL

POSTED

30+ days ago

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Loss Prevention teams within Banking Operations are responsible for reviewing high-risk money movement transactions. We play a critical role for the organization as our reps are tasked with the front-line detection of fraud and scams involving money movement and our clients. This role is critical in the escalation of events and trends to prevent fraud, as well as other financial crimes.

As a Banking Operations Specialist on the Loss Prevention team, you will work on a multi-faceted team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

What you have

Required qualifications:

+ 3+ years of experience in an operations, fraud, or client service role

+ Excellent verbal communication skills including the ability to handle client escalations

+ Ability to analyze issues and develop problem solving methodology with minimal guidance

+ Demonstrated skills related to individual case/workload management

+ Flexible regarding both schedule and role as both may change with little notice in response to business demand

+ Strong understanding of various banking and/or brokerage products

+ Strong decision making and organizational skills

+ Strong analytical skills, with the ability to collect, organize, and analyze data with attention to detail and accuracy

+ Aptitude to analyze and comprehend complex systems, event correlation tools and data sets

+ Actively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraud

+ Effectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currency

+ Making proper and timely escalations in situations involving account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature

Preferred qualifications :

+ Bachelor's degree and/or equivalent work experience

+ FINRA Series 99 or 7 and 63 licenses

+ FINRA Series 9/10 licenses

Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance
What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

About the Company

Charles Schwab

The Charles Schwab Corporation is a leading provider of financial services, with more than 300 offices. Through its operating subsidiaries, the company provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Named "Highest in Investor Satisfaction with Self-Directed Services" by J.D. Power and Associates in 2009, its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC) affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.

The Charles Schwab Bank (member FDIC) provides banking and mortgage services and products. To meet the needs of our clients, we are actively recruiting people with the desire, drive and creativity to find solutions that help meet our clients' needs; who want the chance to learn, grow with the company and explore their career opportunities; who will strive for excellence in achieving our clients' and our company's goals; who have the highest ethical standards - individuals who take pride in making a difference in people's lives.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Security and Surveillance

FOUNDED

1971

WEBSITE

http://www.aboutschwab.com/careers

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