SUMMARY This is a Banking Operations position that requires the ability to provide day-to-day production support for the various banking software applications and third party solutions, including supporting new implementations, releases and upgrades. Collaborates with business partners to gather and interpret data to develop actionable steps that will improve processes and optimize results. Provides guidance to bank users on using systems, manages incidents and escalation support, and maintains system parameters and configurations. Supports low risk projects and robotic process automations. ESSENTIAL DUTIES AND RESPONSIBILITIES - Manage the full lifecycle of business applications, including planning, deployment, maintenance, upgrades, and support.
- Serve as the primary liaison between IT and business units to ensure application solutions meet organizational needs.
- Capture business requirements for improvements and enhancements to systems.
- Oversee integrations between internal systems and external platforms, ensuring data integrity and seamless operation.
- Troubleshoot and resolve application-related issues, providing support to both end-users and technical teams.
- Evaluate and implement application enhancements or replacements to optimize business performance.
- Participate in new system implementation projects, oversee change management and internal procedures support for governance, audit and access rights management
- Coordinate with vendors and third-party service providers for application support and improvements.
- Document system configurations, workflows, and procedures.
- Monitor and enforce data governance, application security, and compliance standards.
- Coordination of planned disaster recovery testing.
- Create and maintain custom business reports using Fiserv Business analytics and IBM Cognos, tailoring reports to operational and management needs.
- Train end users on system best practices and new features/functionality of the system.
- Understand roles and assignments in each application/system. Complete periodical review of system access.
- Routine review of data stored in the system to ensure accuracy and integrity of information.
- Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
ADDITIONAL RESPONSIBILITIES - Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state and federal laws
- Understands and complies with all company rules and regulations
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
- Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities MINIMUM QUALIFICATIONS - Bachelor's degree in computer science or technology related field, and 3 years of application management experience required.
- Banking or financial institution experience preferred.
- Excellent knowledge of applications, integrations and data management.
- Working knowledge and understanding of all environments involved with the Business Units applications, which includes parameter settings, network, and application analysis.
- Experience with report writing tools.
- Thorough familiarity with problem analysis and excellent level of problem-solving capabilities to establish potential alternatives and solutions to problems.
- Excellent communication oral and in writing. Ability to work with all levels of users.
- Must be highly organized and capable of handling multiple tasks concurrently. (Ability to react to current situations).
- Requires the ability to exercise independent judgement and employ basic reasoning skills with limited direction from supervisor.
COMPETENCIES: - Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Motivator
- Organization
- Professionalism
- Results Orientated
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. - Standing, walking and squatting less than fifty percent of the work shift
- Required to lift, move and carry up to 40 pounds
- Ability to read, count and write to accurately complete all documentation and reports
- Must be able to see, hear and speak in order to communicate with employees and other customers
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. - The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
- Noise levels are considered moderate
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