Banking Services Operations Associate III

Are you ready to join a growing team? CTG is seeking to fill a Banking Services Operations Associate III opening for our client. Location: Wilmington, DE Duration: 3 months Primary Responsibilities: Perform skilled clerical and operational duties requiring analysis, sound judgment, and attention to detail within the assigned banking services department. Perform exception processing, conduct research, and assist with the resolution of complex operational issues. Interact with vendors to support procedural questions and resolve operational issues. Interpret legal and banking documents to ensure accurate internal processing. Process transactions and requests across multiple systems, business lines, and product lines. Interact with internal business partners and management regarding procedural and operational issues. Ensure all work is performed in compliance with applicable laws, regulations, policies, and procedures. Identify and escalate issues that may create regulatory, compliance, or operational risk. Maintain accuracy and efficiency while handling multiple priorities and deadlines. Perform other duties and responsibilities as requested by management. Scope of Responsibilities: Support day-to-day banking services operations involving multiple systems, business processes, and product lines. Exercise independent judgment when researching exceptions and resolving moderately complex issues. Apply established procedures, policies, and regulatory requirements to assigned work. Collaborate with internal teams, management, and external vendors to address operational and procedural matters. Maintain a high level of accuracy, efficiency, and attention to detail in a regulated banking environment. Supervisory/Managerial Responsibilities: No direct supervisory responsibilities. May provide guidance or procedural assistance to less experienced team members as needed. Escalate complex or unusual issues to management or appropriate business partners. Education and Experience Required: High School Diploma or GED. Minimum of two years of relevant banking, financial services, operations, or office experience. Strong attention to detail and organizational skills. Critical thinking and problem-solving abilities. Ability to work efficiently in a fast-paced, deadline-driven environment. Ability to interpret and follow policies, procedures, legal documents, and regulatory requirements. Ability to work effectively with internal partners, management, and external vendors. Education and Experience Preferred: Associate's Degree. Three to five years of office, banking, financial services, or operations experience. Experience working with multiple systems, business lines, or banking products. Previous experience with exception processing, document review, or operational research. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.