Sign upLog in

Banking Solutions Implementation Manager

Iconma

Remote, FL(remote)

Apply
JOB DETAILS
SALARY
$1–$42.86 Per Hour
SKILLS
Bank Management, Banking Services, Capacity Management, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Delivery Management, Documentation, Establish Priorities, Health Plan, Information Technology Consulting, Leadership, Mentoring, Multiplatform/Cross-Platform, Multitasking, Operations Management, Operations Planning, People Management, Performance Management, Problem Solving Skills, Productivity Management, Project Tracking, Resource Management, Risk Management, Root Cause Analysis, Sales Management, Talent Management, Team Lead/Manager, Team Player, Technical Delivery, Technical Leadership, Time Management, Workforce Planning
LOCATION
Remote, FL(remote)
POSTED
16 days ago
Our Client, an IT Services and Consultant company, is looking for a Banking Solutions Implementation Manager for their Remote location.
 
Responsibilities:
  • Senior Manager leading technical implementation delivery for Image Centre and all Direct Link products across banking and financial institution clients
  • People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
  • Serves as the primary escalation path for after-hours and weekend support during client go-live stabilization periods (minimum 2 weeks post go-live)
  • Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
  • Delivery & Operations Management
  • Oversee end-to-end delivery of Image Centre and Direct Link implementation projects across the portfolio
  • Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
  • Drive standardization of implementation processes, methodologies, and documentation practices
  • Manage delivery risks, scope changes, and cross-team dependencies proactively
  • Excellent time management skills — prioritize across multiple projects, teams, and stakeholder demands simultaneously
  • Platform & Technical Knowledge
  • Image Centre — working technical knowledge across installation, configuration, and implementation lifecycle
  • Direct Link (all products) — working technical knowledge of the full Direct Link product suite including Teller, Host Integration, and distributed capture modules
  • Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
  • Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
  • Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
  • Escalation & Issue Resolution
  • Excellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issues
  • Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
  • Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
  • Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
  • Establish escalation protocols and support frameworks to minimize recurrence and improve team response capability
  • People Management & Talent Development
  • Excellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levels
  • Talent assessment — evaluate team member capabilities, identify skill gaps, and build development plans
  • Excellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culture
  • Performance management — set clear objectives, provide regular feedback, and manage accountability
  • Workforce and capacity planning — align staffing to project demand, manage utilization, and support resource allocation decisions
 
Requirements:
  • Leadership, Soft Skills & Work Requirements
  • Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams
  • Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders
  • Contributes to practice strategy, hiring decisions, and operational planning at the management level
  • Champions continuous improvement, knowledge sharing, and a collaborative team culture
  • Years of Experience:   5-7 Years of Experience
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder