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Banking Solutions Implementation Manager

ICONMA, LLC

Remote, FL(remote)

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JOB DETAILS
SALARY
$1–$42.86 Per Hour
SKILLS
Bank Management, Banking Services, Capacity Management, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Delivery Management, Documentation, Establish Priorities, Health Plan, Information Technology Consulting, Leadership, Mentoring, Multiplatform/Cross-Platform, Multitasking, Operations Management, Operations Planning, People Management, Performance Management, Problem Solving Skills, Productivity Management, Project Tracking, Resource Management, Risk Management, Root Cause Analysis, Sales Management, Talent Management, Team Lead/Manager, Team Player, Technical Delivery, Technical Leadership, Time Management, Workforce Planning
LOCATION
Remote, FL(remote)
POSTED
30+ days ago
Our Client, an IT Services and Consultant company, is looking for a Banking Solutions Implementation Manager for their Remote location.
 
Responsibilities:
  • Senior Manager leading technical implementation delivery for Image Centre and all Direct Link products across banking and financial institution clients
  • People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
  • Serves as the primary escalation path for after-hours and weekend support during client go-live stabilization periods (minimum 2 weeks post go-live)
  • Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
  • Delivery & Operations Management
  • Oversee end-to-end delivery of Image Centre and Direct Link implementation projects across the portfolio
  • Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
  • Drive standardization of implementation processes, methodologies, and documentation practices
  • Manage delivery risks, scope changes, and cross-team dependencies proactively
  • Excellent time management skills — prioritize across multiple projects, teams, and stakeholder demands simultaneously
  • Platform & Technical Knowledge
  • Image Centre — working technical knowledge across installation, configuration, and implementation lifecycle
  • Direct Link (all products) — working technical knowledge of the full Direct Link product suite including Teller, Host Integration, and distributed capture modules
  • Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
  • Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
  • Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
  • Escalation & Issue Resolution
  • Excellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issues
  • Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
  • Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
  • Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
  • Establish escalation protocols and support frameworks to minimize recurrence and improve team response capability
  • People Management & Talent Development
  • Excellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levels
  • Talent assessment — evaluate team member capabilities, identify skill gaps, and build development plans
  • Excellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culture
  • Performance management — set clear objectives, provide regular feedback, and manage accountability
  • Workforce and capacity planning — align staffing to project demand, manage utilization, and support resource allocation decisions
 
Requirements:
  • Leadership, Soft Skills & Work Requirements
  • Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams
  • Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders
  • Contributes to practice strategy, hiring decisions, and operational planning at the management level
  • Champions continuous improvement, knowledge sharing, and a collaborative team culture
  • Years of Experience:   5-7 Years of Experience
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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