The Banking Specialist IV will serve as one of the primary new account and loan representatives for the financial center. In addition, The Banking Specialist IV demonstrates a strong proficiency in assisting associates to achieve sales objectives and personal/professional career growth objectives. The Banking Specialist IV will personally demonstrate strong client conversation skills, utilizing the Bank defined conversation strategy. This key branch supervisory position requires the individual to support the development of required associate knowledge of all Bank products and services. In addition, the Banking Specialist IV will assess all sales and service associates' effectiveness in initiating conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist IV will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
Supervises Banking Specialist II and III's.
A high school diploma or equivalent is required, a four-year degree preferred. A minimum of three (3) years relative banking or progressive financial industry experience with an emphasis on consumer lending. Four (4) years of demonstrated success in outside sales may be considered in lieu of banking experience. Previous supervisory experience preferred.
Strong reading, verbal and written communication, mathematical, visual, auditory, interpersonal relations, management and sales skills; proficient lending, credit analysis and branch operating systems skills; proven track record in effective and productive sales calling to cultivate business development; sound working knowledge of Bank operating policies and procedures; effectively coach, mentor, motivate and earn trust to create a positive work environment where the staff aspires to do their best; competently handle high workloads, competing demands, interruptions and distractions with poise and ease; valid driver's license.
NMLS Registry post hire.
Career Development: Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
Judgment: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.
In partnership with the Branch Executive Officer, supports the development and oversight of branch market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
Advanced knowledge of all Bank products, services, and usage channels, to identify client account and lending needs. This knowledge will include both personal and business product types.
Utilizes the Bank's client conversation model and various reporting to identify sales and service to sales opportunities, supporting the acquisition and expansion of client relationships.
Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc. In addition, is proficient in all methods of client outreach to include utilization of Zoom for client appointments and tablets to support the in-branch experience for the client.
In partnership with the Branch Executive Officer and Branch Operational Specialist, ensures branch is appropriately staffed at all times to support a positive client experience.
In partnership with the Branch Executive Officer, provides leadership in all coaching and development activities within the branch to support individual associate growth and positive performance. These activities include completing annual performance reviews of each associate, and providing corrective action when warranted.
Coaching and support of all branch associates' utilization of technology to support the client experience, including proficiency in online/mobile banking applications, debit card management applications, Zoom for conducting client interactions and the in-branch tablet strategy.
Demonstrates proficiency of all operating systems, to support both the new account & loan origination processes, service transactions and overall client relationship management. In conjunction with the Banking Specialist III, would serve as a primary new account representative in the branch.
Performs notarial acts as needed per state defined guidelines to support a positive client experience.
Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer on an as needed basis. In addition, will provide necessary overrides for various transactions in support of sound risk management.
Assists with branch opening and end-of-day processes.
Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
In partnership with the Branch Executive Officer and Branch Operational Specialist, manages the annual cash audit process in adherence with the Bank's Security Policy.
In partnership with Branch Operational Specialist, ensures teller differences are properly managed and communicated in a timely manner.
In partnership with the Branch Operational Specialist, assumes management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
Satisfactorily completes all required annual regulation, sales and service training.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor/mentor to achieve the outcome of improved communication, action plan development, positive feedback, and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.