Responsible for minimizing financial losses resulting from bankruptcy filings and litigation. Communicates with members, trustees, and attorneys to mitigate losses and supports the Member Care department through bankruptcy case management, litigation support, collections, recovery, and account resolution.
Responsibilities
Research and respond to inquiries from members, departments, and branches regarding delinquent loans and account issues.
Monitor compliance with organizational policies and the Fair Debt Collection Practices Act.
File proofs of claim, maintain bankruptcy plan trackers, and monitor stipulated judgments to ensure payments are received as agreed.
Update account records with payment activity and recommend motions for relief from stay when appropriate.
Review motions to value and ensure liens are reconveyed in accordance with applicable laws and regulations.
Review bankruptcy plans and recommend objections when necessary to protect recoverable amounts.
Document account summaries and actions taken to determine the need for escalated Member Care efforts.
Recommend and prepare accounts for legal action based on account conditions and recovery strategies.
Perform duties associated with Member Care Representative and Member Care Support roles.
Contact members, trustees, and attorneys by phone to negotiate repayment plans that meet the needs of all parties.
Manage charge-off accounts, repossessions, reinstatements, expulsions, redemption requests, and proofs of claim.
Monitor and track attorney-referred accounts for civil action.
Maintain knowledge of applicable state and federal laws and regulations, including SCRA, FDCPA, TCPA, FCRA, BSA, bankruptcy statutes, wage garnishments, small claims, legal stipulation agreements, and anti-money laundering requirements.
Assist management with monthly reports and month-end statistics.
Requirements
Bachelor s degree in a related field or equivalent work experience.
At least five years of experience in bankruptcy, legal settlements, loss mitigation, underwriting, credit, or a related field within the financial services industry.
Strong written and verbal communication skills.
Ability to work effectively with members, vendors, attorneys, and internal teams.
Strong attention to detail, organization, negotiation, and time-management skills.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Skill
Bankruptcy case management involving Chapters 7, 11, and 13.
Litigation support and legal document review.
Collections and recovery.
Repossession and deficiency balance management.
Vendor and attorney coordination.
Court filing and deadline management.
Summary Qualification
Experienced in bankruptcy, litigation, collections, and financial recovery processes.
Knowledgeable about regulatory compliance and applicable banking laws.
Skilled in negotiation, account research, legal documentation, and repayment solutions.
Detail-oriented, organized, collaborative, and capable of managing multiple priorities.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.