Education and Compliance Division
1600 W Monroe St. Phoenix, AZ 85007

Salary: $45,000 

Grade: 18

Closing Date: 7/17/2026

The Bankruptcy Services Representative is responsible for monitoring, reviewing, and providing input and guidance to taxpayers and the Department regarding the collection of taxes under bankruptcy protection. This role monitors bankruptcy cases for compliance and reviews/approves/rejects proposed bankruptcy payment terms to ensure the Department’s interests are protected. Additionally, this role determines the collectability of taxes upon either discharge or dismissal of bankruptcy cases, and advises other Department business units of the proper course of actions necessary when a taxpayer is under bankruptcy protection. This role may be required to provide support to the Attorney General’s Office in regards to litigation in administrative/judicial forums.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

Essential Duties and Responsibilities include but are not limited to:

Bankruptcy Case Management

• Creates new bankruptcy cases; reviews and determines appropriate actions required to file bankruptcy proofs of claim; creates claims; monitors status of cases and claims; monitors cases for plan confirmation, dismissal or discharge, and monitors cases for new or additional liabilities that warrant further action
• Reviews and approves/rejects payment terms specified in payment plans prior to court approval, ensuring the Department’s interests are met and protected
• Ensures the collection of bankruptcy revenues by monitoring taxpayer’s compliance with the terms of plans confirmed by the Federal Bankruptcy Court
• Responds to taxpayer inquiries
• Conducts case research to locate returns and audit records, as requested
• Records and documents any changes to the bankruptcy case status in the Tax Accounting System (TAS)Tracks, reviews, and/or audits tax returns submitted by taxpayers in bankruptcy and amends proof of claims, as appropriate
• Determines ownership relationships, potential taxable activities, and prepares proofs of claim based on the outcome of research
• Negotiates the compromise of tax liabilities within the framework of payment plan confirmation or business liquidation in the bankruptcy
• Prepares and reviews statistical reports, and makes a determination and posts proper disbursement of payments and/or tax refunds
• Advises the audit unit and other departments of proper course of actions necessary when a taxpayer is under bankruptcy protection
• Escalates high profile or sensitive accounts to supervisor, as needed

Attorney General’s Office Support

• Records and documents all case determinations from the Attorney General’s Office to include complaints, payment agreements, judgements, forbearances, and settlements in the TAS
• Conducts timely analysis of bankruptcy plans referred to the Attorney General’s Office for litigation
• Provides the Attorney General’s Office with litigation support in administrative and/or judicial forums
• Alerts the Attorney General’s Office of non-compliance issues
• Prepares, files, reviews, and processes all Attorney General/State Court and Bankruptcy documents and reports, including reconciliation of payment requests and general financial or case inquiries
• Prepares Attorney General/State Court and Bankruptcy unit case files for record retention and destruction per established guidelines

Collection Enforcement

• In accordance with ARS Title 42, initiates administrative enforcement to include the placing or modifying liens, levy of financial institutions or place of employment, seizure and sale of assets, and subpoena of books and records
  
  
  

Knowledge

• Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
• Knowledge and understanding of tax collection enforcement rules and regulations in regards to bankruptcy cases
• Knowledge of investigative and research techniques
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skill

• Skill in utilizing Artificial Intelligence Systems
• Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities
• Skilled in compiling and analyzing detailed financial information
• Strong interpersonal skills and demeanor
• Strong negotiation and persuasion skills
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Proficient in the use of tax reporting system

Ability

• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
• Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  
  
  
  

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment. Minimum two (2) years of collections or related experience

Experience in a tax collection program or customer service experience emphasizing administrative and judicial/legal collection enforcement

Experience with Continuous Improvement, Six Sigma and/or LEAN

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at

ogre.ctr@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.