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Banquet Captain

The Whit Hotel

Chicago, IL

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JOB DETAILS
SKILLS
Administrative Skills, Banquet Services, BeOS Operating System, Communication Skills, Corporate Policies, Cost Control, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Diversity, Event Management, Food Services, Food and Beverage Industry, Health Plan, Healthcare, Hospitality and Tourism, Inventory Management, Inventory Reports, Leadership, Lift/Move 30 Pounds, Lift/Move 50 Pounds, Logistics, Loyalty Programs, Mentoring, Onboarding, Problem Solving Skills, Relationship Marketing, Safety Standards, Sales Management, Sales Operations, Service Delivery, Staff Motivation, State Laws and Regulations, Team Building, Team Lead/Manager, Time Management
LOCATION
Chicago, IL
POSTED
Today
Job Title: Banquet Captain

Location: Hotel EMC2
Department: Food & Beverage
Reports To: Banquet Manager / Director of Food & Beverage

Position Summary

The Banquet Captain is responsible for overseeing the execution of banquet and event services to ensure an exceptional guest experience that aligns with the innovative and elevated standards of Hotel EMC2. This role leads banquet staff, coordinates event logistics with Event Sales Manager, and serves as the primary point of contact during events to ensure seamless service delivery.

Key Responsibilities

Event Execution & Leadership
  • Lead and supervise banquet team members during events, ensuring service standards are met or exceeded
  • Act as the main point of contact for clients and internal teams during events
  • Ensure all banquet functions are set up according to Banquet Event Orders (BEOs) and client specifications
  • Oversee event flow, timing, and transitions to maintain a smooth guest experience

Service Excellence
  • Deliver attentive, anticipatory, and personalized service reflective of the Autograph Collection brand
  • Address guest needs, special requests, and concerns promptly and professionally
  • Maintain a visible and active presence on the floor during events

Team Coordination & Training
  • Train, mentor, and motivate banquet staff to uphold service standards
  • Assign duties and responsibilities to team members based on event needs
  • Ensure proper staffing levels and efficient labor management

Operational Oversight
  • Conduct pre-event briefings with staff to review event details, menu items, and service expectations
  • Ensure all equipment, décor, and service ware are prepared and maintained
  • Collaborate with culinary, sales, and operations teams for successful event execution
  • Monitor cleanliness, organization, and safety standards throughout events

Administrative Duties
  • Review and understand Banquet Event Orders (BEOs) and communicate details clearly to staff
  • Assist with inventory control and reporting as needed
  • Provide feedback and post-event evaluations to management

Qualifications
  • 2-3 years of banquet or hospitality leadership experience preferred
  • Strong knowledge of food & beverage service standards
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Professional appearance and demeanor

Core Competencies
  • Leadership & Team Development
  • Attention to Detail
  • Guest-Centric Mindset
  • Time Management & Organization
  • Adaptability in a fast-paced environment

Physical Requirements
  • Ability to stand and walk for extended periods
  • Lift and carry up to 30-50 lbs as needed
  • Ability to work in a dynamic and fast-paced environment

About the Company

A uniquely different type of hospitality management company, we innovate businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise. We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.

Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.

We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
  • Medical Plans: Choice of three plans to meet your healthcare needs.
  • Dental Plans: Two options for dental coverage.
  • Vision Insurance: Coverage for routine eye care and eyewear.
  • Paid Time Off (PTO): To support work-life balance.
  • 401(k) Retirement Plan: Plan for your future with employer contributions.
  • Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
  • Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
  • Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
  • Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
  • Commuter Benefits: Save on transit and parking expenses.
  • Pet Insurance: Options to support your furry family members.

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.

This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

About the Company

T

The Whit Hotel

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