Communication Skills, Customer Relations, Customer Support/Service, Event Management, Food Safety, Food Services, Food and Beverage Industry, Mentoring, Project Tracking, Resolve Customer Issues, Sanitation, Staff Motivation, Waitressing
- Responsible for all aspects of assigned events, from preparation to post event clean up.
- Leads, trains and motivates banquet staff to ensure efficient and quality service.
- Assigns roles, monitors progress and ensures event meets client expectations.
- Serves as a point of contact for the client and/or host.
- Assists in the training and mentoring of food service staff.
- Greets and welcomes guests, assist with seating and food service.
- Coordinates orders and table service.
- Addresses any unexpected changes such as increases in attendees, changes in dietary restrictions and staffing adjustments.
- Partners with the Event Planning team to ensure exceptional customer service.
- Serves food and beverages to guests efficiently, ensuring proper presentations and timing.
- Identifies and anticipates potential issues during events and proactively resolve them.
- Promptly and professionally addresses customer complaints and works to find a resolution.
- Monitors and maintains banquet supplies.
- Ensures all supplies are in good working condition before each event and requests replacements as necessary.
- Ensures safe handling of food and sanitation of equipment.
Knowledge, Skills and Abilities:
- Ability to work evenings and weekends.
- Ability to effectively communicate with a different range of clients and colleagues.
- Ability to work in a fast-paced stressful environment.
Physical Requirements:
- Ability to move/transport a maximum of 40lbs.