Banquet Captain

Nestled in the rolling hills of San Martin, CordeValle is a luxury resort that takes pride in delivering world-class service and unforgettable experiences. We are committed to excellence, authenticity, and creating lasting memories for our members and guests. Our banquet team plays an essential role in bringing our vision to life through exceptional event service. At CordeValle, we live by our Core Values: Committed, Authentic, Ambassador, Resourceful, and Excellent. These values guide everything we do and are the foundation of our culture. The Banquet Captainis responsible for supervising and leading banquet service staff to ensure flawless execution of morning events, corporate breakfasts, and early-day private functions. This role requires strong leadership, attention to detail, and the ability to anticipate guest needs in a luxury setting, while role modeling CordeValles Core Values. Key Responsibilities Lead, supervise, and support banquet servers and bartenders during events. Ensure rooms are set up and broken down according to Banquet Event Orders (BEOs) and CordeValle service standards. Serve as the primary liaison with clients and event hosts, ensuring exceptional guest satisfaction. Coordinate closely with the culinary and beverage teams for seamless service. Train, coach, and motivate banquet staff in service excellence. Monitor staff performance, appearance, and adherence to policies. Ensure compliance with health, safety, and sanitation standards. Address and resolve guest concerns promptly and professionally. Complete post-event reporting and provide feedback to management.