Banquet Captain/Team Lead

Join our team as a Banquet Captain/Team Lead and help create memorable guest experiences! You’ll oversee set-up, service, and clean-up for events while leading and supporting waitstaff to ensure smooth, timely service. This hands-on role includes training new team members, reading Banquet Event Orders, and ensuring special requests, like dietary needs, are met. The ideal candidate has previous banquet or hospitality experience, full-time availability (morning and weekend availability required), and a passion for excellent service. This position has a starting wage of $5.23/hour, plus gratuity pool, averaging $28+/hour.

Some of the things you are responsible for:

• Making sure all set-ups are done according to contract, make sure they are running on time and that clean-up is proper and complete
• Helping train new waitstaff on the proper banquet waitstaff procedures
• Reading Banquet Event Order contracts and being aware of special items, such as specific dietary needs or allergies
• Supervising and directing waitstaff for each function during busy and slow times of meal service
• Attentively serving meals and beverages to guests with courtesy and knowledge of the meal
• Ensuring the banquet is running smoothly: glasses are filled, food is served, and tables are cleared in a timely fashion
• Other duties as assigned

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug free workplace.

Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• A robust Quartz health insurance plan 
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy