Banquet Manager

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.
Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Essential Job Duties and Responsibilities

• Event Planning & Coordination:

  • Manage the planning and execution of all banquet events, including weddings, corporate meetings, parties, and other large-scale functions.

  • Collaborate with clients, sales, and catering teams to ensure event specifications, timelines, and requirements are met.

  • Create detailed event schedules, timelines, and floor plans to ensure smooth event flow.

  • Oversee the set-up, decoration, and breakdown of banquet rooms, ensuring everything is in place for the event.

  • Act as the primary point of contact for event clients, ensuring their needs are addressed and providing a personalized experience.

• Staff Management & Leadership:

  • Supervise and lead the banquet service team, including servers, bartenders, and other event staff, ensuring high levels of performance and guest service.

  • Develop and implement training programs for banquet staff to ensure they are knowledgeable about event procedures, service standards, and safety protocols.

  • Assign tasks to banquet staff based on the specific requirements of each event and monitor their performance throughout.

  • Provide ongoing support and guidance to staff during events, addressing any issues that arise and ensuring staff maintains a professional demeanor.

• Guest Service & Satisfaction:

  • Ensure all banquet events meet the highest standards of service, food quality, and presentation.

  • Handle guest inquiries, complaints, and requests promptly and professionally to ensure complete guest satisfaction.

  • Work closely with clients to customize event details, including menu choices, room layouts, and service preferences, ensuring their vision is executed perfectly.

  • Monitor guest feedback during and after events to ensure service standards are upheld and identify areas for improvement.

• Operational & Financial Management:

  • Oversee the operational aspects of the banquet department, ensuring that all events run on time and within budget.

  • Monitor the banquet department’s financial performance, including revenue generation, labor costs, and expense management, to ensure profitability.

  • Assist with the preparation of banquet event orders (BEOs) and ensure all event details, including menu selections, room setups, and staffing, are clearly documented.

  • Control costs by optimizing the use of resources, managing labor efficiency, and minimizing waste.

  • Process and manage payments and invoicing for banquet events.

• Vendor & Supplier Relations:

  • Coordinate with external vendors (e.g., florists, decorators, entertainers) to ensure timely and quality service for each event.

  • Negotiate contracts and pricing with vendors to ensure the best possible services and terms for the hotel or restaurant.

  • Ensure that all vendors comply with health, safety, and contract terms during the event.

• Health, Safety & Compliance:

  • Ensure that all banquet events comply with health, safety, and sanitation regulations, including food safety protocols.

  • Maintain proper storage, handling, and service of food and beverages in accordance with regulatory standards.

  • Conduct regular inspections of event spaces, equipment, and facilities to ensure they are in compliance with safety standards.

  • Maintain a clean, safe, and organized banquet environment, both during and after events.

• Marketing & Promotion:

  • Collaborate with the marketing team to promote banquet services, special packages, and upcoming events.

  • Assist in the development of promotional materials, social media content, and event advertisements to attract new business.

  • Build relationships with repeat clients and local businesses to encourage repeat bookings and word-of-mouth referrals.

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.

• 3+ years of experience in banquet management, event planning, or a related hospitality field, with at least 1 year in a leadership role.

• Previous experience managing large-scale events and coordinating with multiple departments.

• Strong understanding of catering and event operations, including food and beverage service, event logistics, and guest management.

Skills/Specialized Knowledge

• Strong leadership and team management skills, with the ability to motivate and inspire staff.

• Excellent organizational and multitasking skills, with the ability to manage multiple events simultaneously.

• Exceptional customer service skills, with a focus on delivering personalized guest experiences.

• Strong attention to detail, ensuring that event specifications and guest expectations are fully met.

• Excellent communication and interpersonal skills, both verbal and written.

• Ability to resolve issues or challenges efficiently and diplomatically.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), event management software, and point-of-sale (POS) systems.

• Strong financial acumen, with the ability to manage budgets and control costs effectively.

Physical Demands

• Ability to stand, walk, and move around for extended periods during event set-up and operations.

• Ability to lift up to 25 pounds (e.g., equipment, event materials, or supplies).

• Occasional bending, stooping, and reaching to perform tasks or manage inventory.

• Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.