Banquet Operations Supervisor, Lambeau Field

The opportunity

Delaware North Sportservice is searching for a full-time Banquet Operations Supervisor to join our team at Lambeau Field in Green Bay, Wisconsin. As Banquet Operations Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$18.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Trains and supervises catering servers and attendants and observes and documents job performance.
• Ensures catering servers and attendants properly prepare catered special events for guests, conducts walk-through to check for any issues.
• Communicates and collaborates with members of the catering team (management, coordinators, servers, and attendants) clearly and constructively.
• Ensures all food presentations and displays meet company standards.
• Ensures responsible alcohol service and reports any violations.
• Maintains high standards of friendly guest service with our internal guests (i.e. staff/co-workers) and external guests (i.e. clients) and by circulating in assigned sections and greeting guests.
• Resolves guest complaints, with the assistance of the department managers.
• Ensures that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.
• Ensures all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items.
• Assists with setup and tear-down of all catered functions.
• Completes closing duties according to company procedures.
• Performs other administrative duties as assigned by management.
• Performs other duties as assigned by management.

More about you

• Minimum of one year experience in service industry required.
• Previous experience in banquets or other food service environment preferred.
• Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Strong time management and organizational skills; ability to direct the work activities of several employees simultaneously and plan ahead.
• Strong verbal and written communication skills; ability to communicate with staff and guests, and prepare written reports.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Basic math skills; ability to accurately account for cash and inventory.

Physical requirements

• Ability to lift up to 50 lbs. for set-up, service and clean-up of functions.
• Ability to stand or walk for entire length of shift; may include walking up and down stairs.
• Variable temperatures - required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.

Shift details

Days

Evenings

Holidays

Weekends

Events

OT as needed

Who we are

Delaware North has operated concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown, we operate Homefield Pub + Social, featuring Topgolf Swing Suites, and host special events, including seasonal sledding and ice skating.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.