Casinos, Communication Skills, Conflict Resolution, Detail Oriented, English Language, Food and Beverage Industry, Interpersonal Skills, Lift/Move 50 Pounds, Order Processing, Physical Demands, Pricing, Resolve Customer Issues, Service Delivery, Team Player, Waitressing
Job Title: Banquet Server (Part-Time) at the Rivers Casino
Job Summary: Our team is seeking a Banquet Server to ensure the highest level of service for our guests. The ideal candidate will demonstrate exceptional professionalism and courtesy, with a keen focus on prompt and efficient service delivery. As a Banquet Server, you will play a pivotal role in upholding our standards of excellence in hospitality, ensuring that every guest's experience is memorable and enjoyable.
Key Responsibilities:
- Adhere to the sequence of service for every guest, ensuring a consistent and high-quality experience.
- Set up banquet spaces and ensure cleanliness.
- Acquire in-depth knowledge of menu items, specials, and pricing, facilitating informed and helpful interactions with guests.
- Serve food and beverages at various banquet events on the Casino floor, providing attentive and efficient service.
- Take precise orders, maintaining a high level of accuracy and attention to detail.
- Demonstrate familiarity with the current wine list and exhibit a strong understanding of different wine varieties.
- Uphold and set examples of high standards in appearance and work ethic, contributing to a professional and polished work environment.
- Ensure a clean and sanitary work area at all times, emphasizing the importance of hygiene and cleanliness.
- Handle guest complaints or issues promptly and courteously, showcasing strong conflict resolution skills.
Qualifications:
- Outstanding interpersonal communication skills in English, enabling effective interaction with both guests and team members.
- Capability to work effectively under pressure, maintaining composure and delivering exceptional service during busy periods.
- Prior experience in a similar role is preferred.
- Friendly, cooperative, and helpful demeanor, with a commitment to maintaining a neat and well-groomed appearance.
- Ability to complete R.A.M.P. (Responsible Alcohol Management Program) certification.
- Strong teamwork skills, demonstrating a cooperative and supportive approach to achieving shared goals.
- Willingness to complete the pre-employment process and work flexible shifts, including weekends and holidays.
Physical Requirements:
- Must be able to lift up to 50 pounds frequently.
- Ability to consistently stand, walk, bend, and perform occasional lifting and pushing/pulling tasks within the specified weight limits.
The above duties and responsibilities are representative. Full job descriptions available upon hire.