Banquet Set Up Supervisor

Opportunity Banquet Set Up Supervisor

Supervises banquet staff and oversees the set-up service and break down of hotel meeting rooms and space in accordance with established guest service and sustainability standards.

Potential Career Path --------------------

Banquet Captain - Banquet Manager

Essential Job Functions ----------------------

• Interview select, train, schedule, coach, and support associates ensuring associates perform in accordance with standards and consistent with HHM core values.
• Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc. from storage area to and from meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Work cooperatively with banquet service staff to address meeting room issues.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Communicate meeting room maintenance issues to management and or engineering according to established communication processes.
• Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
• Engage guests to offer assistance and to check on satisfaction.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements ----------------------

• High School diploma or equivalent preferred.
• Two or more years of previous banquet set up or customer service experience preferred.

Work Environment and Context ---------------------------

• Work schedule varies and will include working on alternate shifts, holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching, stooping, pushing, kneeling, or crouching.

What We Believe ----------------

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It