Barback

Job SummaryThe Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio.Barbacks work at Vantage Rooftop Bar, and will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to Marriott's Tribute Portfolio Standards.Essential FunctionsKnowledge of all beverages to include liquors and winesServes guests in an efficient courteous manner following the proper steps of serviceWork as a team with all team members within the hotelKeeping Back of House clean and tidy with all provided guidelines of 'everything in its place'Check station assigned for cleanliness of areaFollow cash handling procedures, and must be able to explain shortages and overagesFollow the proper steps of service consistently with every table as outlined in training manualUpsell items to guest at all interactionsBus tables quickly and quietly ensuring no sticky residue is left on the tableAbility to carry trayDetail tables and remove items not in useAttend monthly department meetings and daily stand upsPerform other duties as management requests to service our guestsAbility to use POS (point of sale) systemFollow the procedures addressed in the training manualReport to work on time and in proper uniform/approved attireEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction SurveyQualification StandardsEducation & ExperienceHigh School diploma or higherPrevious hospitality experience as a Barback or Serving Assistant preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g. tabletsPhysical DemandsAbility to stand for extended periods of time and in a potentially hot/outdoors areaAbility to walk and bendAbility to lift 25 poundsAbility to communicate clearlyAbility to on multiple tasks, making appropriate progress towards deadlinesAbility to work independently, take direction and provide direction to othersAbility to manage differing personalities within the bar, the hotel, and the communityWhat's In It For You?Medical, Dental, and Vision Insurance *Paid Time Off *401(k) Plan + Company MatchDiscounted Employee MealsMarriott Hotel discounts worldwideCareer Growth – We promote from within!* For full time employees