Barista/Bar Back

JOB DESCRIPTION: Barista

Employee Status

(Circle one) Full Time Part Time

FLSA Status

(Circle one) Exempt Non-exempt

Mission

Hospitality service; responds to customer’s need and tries to

exceed expectations at all times. The barista is responsible for

maintaining a quality experience within their store.

Position

Objectives and

Expectations

• A barista is responsible for assisting the store manager on the

bar to craft high quality drinks for our customers

• Fill in as cashier and other duties as needed

• Provide fast, friendly, and efficient service

• Ensure quality experience for both customers and team

members while completeing Regular barista duties

Personal Success

Characteristics

• A friendly and consistent demeanor with fellow employees &

guests.

• Effective communication skills

• Ability to acknowledge and fix mistakes quickly

• Effective time management

Reports To: Store Manager

DUTIES DESCRIPTION – Barista

As a barista, you will be assisting the store manager in executing our high quality drink

menu and be the final face of the customer interaction. This may include running drinks and

food, cleaning, and customer service as needed.

A Barista is responsible for the following

Customer Service and Accountability

• Greets every customer with a friendly smile and positive attitude

• Is honest and promotes the values and mission of Café Ficelle

• Accurately processes transactions

• Provides excellent customer service and builds rapport with customers by learning names and

favorite drinks

• Responds appropriately to customer concerns

• Maintains calm demeanor during periods of high volume

JOB DESCRIPTION: Barista

• Communicates customer complaints to management

• Adheres to appropriate standards of behavior in the workplace and to behaviors outlined in the

Employee Handbook

• Ensures accountability of company funds and inventory

• Maintain a clean, organized and stocked environment

• Perform opening and closing procedures

• Promotes and practices safe work habits’, and reports potential safety hazards, operational

inconsistencies and team member incidents to the store manager.

Product Quality

• Maintains the highest level of standards for all product preparation including proper grinding

of coffee beans and top quality espresso shots

• Pays attention to detail to provide the highest level of product presentation

•• Follows health, safety and sanitation guidelines for all products

• Adheres to all Company recipes and measurements

• Ensures that employees are educated on menu products and services

• Keeps work area clean and organized so that co-workers and management can locate resources

and products as needed

Teamwork and initiative

• Demonstrates the ability to lead, and use effective communication

• Creates a positive learning environment by providing clear, specific, timely, and respectful

coaching and feedback to employees on shift.

Manager Signature: ________________________ Date: ______________

Employee Signature: _______________________ Date: ______________