Experienced Barista with the ability to serve coffee and espresso beverages in a consistent manner and according to recipes. Must have the ability to provide quality customer service and demonstrate a knowledge of coffee products, brew methods, equipment, and tea products. Responsible for serving all products with friendly, individualized attention toward each customer. CORE TASKS - Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation.
- Respond to questions/orders/concerns in a professional manner.
- Anticipates customer and store needs by constantly evaluating the environment and customers for clues.
- Facilitate easy dialogue regarding product offerings with customers.
- Actively participate in training sessions to advance your coffee education.
- Craft beverages that adhere to the company's quality standards.
- Communicates effectively with customers and co-workers
- Responds proactively to prevent negative customer service situations.
- Accurately rings sales orders into POS system and counts back change to the customers in a courteous and friendly manner
- Restocks retail shelves when necessary
- Routinely cleans the bar area (do not forget the steam wand), retail shelving, floors, windows, grinders, vacuums, and takes out the trash.
REQUIREMENTS Knowledge Skills - Skilled at latte art or willing to learn
Abilities - Contagious energy that sets a positive example for other employees.
- Maintains a calm demeanor during periods of high stress.
- Self-motivated, learns quickly, and multitasks efficiently.
- Maintains punctual and consistent attendance.
Physical Characteristics (Physical attributes required with or without a reasonable accommodation) - Maintain stationary (e.g., standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
- Move around the caf throughout the day assisting staff and customers, as well as performing shift responsibilities constantly
- Move and lift supplies, equipment, boxes, and other items up to 50 pounds from the floor to shelves, under the counter, and up a set of stairs frequently
- Shift position in multiple directions to work all stations in the kitchen and behind the counter in the front of the house
- Reach items under counter and overhead on shelves frequently
- Tolerate exposure to cleaning solutions frequently
Tools Used (Equipment required for the position) - Coffee Brewer
- Espresso Machine
- Cash Register
Environmental Factors (Working conditions (inside or outside)) - Indoor fast-paced caf setting
Credentials/Experience (Minimum level of education, experience, and certifications) - Experience as a barista for 1+ years
- Ability to serve coffee and espresso beverages in a consistent manner according to recipes
Other Requirements (Items that do not fit other categories such as travel, weekends, nights, etc.)
|