Beverages, Cafeteria, Coffee Making, Communication Skills, Cook Dishes, Credit Cards, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Driver's License, Espresso Making, Food Delivery, Food Services, High School Diploma, Inventory Management, Lift/Move 50 Pounds, Mathematics, Order Processing, Physical Demands, Presentation/Verbal Skills, Sales, Sanitation, Training Program, Writing Skills
Barista
The Barista provides exceptional customer service while making hand-crafted, quality beverages. The position will take orders and make coffee, tea and other drinks following standardized recipes and customer specifications. The individual will also operate cash registers and credit card machines. The Barista fields customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages.
Qualifications:
- High school diploma/GED certificate preferred
- Valid Texas driver's license or state issued ID card
- Possess or can possess a food handler's card within 30 days
- Ability to follow oral and written instructions and the ability to communicate effectively
- One to two years' experience in customer service environment preferred
- Previous work experience as a Barista or server in coffee shop or cafeteria
- Willingness to learn new innovative coffee techniques and new equipment
- Excellent communication skills
- Must have knowledge of food preparation, sanitation, standards and inventory control
- Ability to maintain a positive attitude
- Basic food handling skills
- Ability to use a computer
- Ability to assist customers with preferences
- Extreme attention to detail
- Strong written and oral communication skills
- Ability to meet established guidelines
- Understand basic math skills
Experience:
- One to two years working in coffee shop or food service establishment responsible for preparing and serving beverages such as drip coffee, expresso-based drinks, tea and other specialty drinks.
- Previous experience as a Barista preferred.
Major Responsibilities and Duties:
- Greets customers/students, take orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks, etc. while following approved recipes.
- Ability to operate all coffee kiosk equipment
- Works to maintain good customer relations and speedy delivery of all beverages and food items.
- Arrange coffee kiosk supplies to make attractive displays.
- Maintain coffee kiosk in a neat and sanitary manner
- Cleans coffee machines, blenders, bean grinders, kiosk areas and food preparation areas.
- Records all sales, collects money, operates a cash register and follows all departmental cash handling procedures as required.
- Complies with CNS HACCP policies and procedures
- May sell food items
- Attends training programs as designated.
- Assist Kitchen Manager with weekly inventories.
- May perform other duties and responsibilities as assigned
Supervisory Responsibilities: None
Equipment Used: Coffee Machine, Espresso Machine, Bean Grinders, Blenders, Cooking Equipment
Working Conditions: Tobacco Free
Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. People intensive, typical school environment. Frequent interruptions. Continuous standing, stooping, walking, climbing ladders, bending, pushing and pulling, grasping, squeezing, twisting, reaching (including overhead), must be able to lift and carry items weighing up to 50 pounds. Working indoors in extreme temperatures including hot and cold temperature swings, works with chemicals, exposure to dust, and on slippery or uneven walking surfaces.