Service Responsibilities:
- Present a positive image of PJ's customers and coworkers.
- Be affable and accommodating when serving customers and offer excellent customer service.
- Be aware of PJ's service objectives and work to fulfill those.
- Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store.
- Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs.
Product Knowledge and Quality:
- Accurately prepare and serve PJ's beverages and food products.
- Command an understanding of our products and use this knowledge to answer customers' questions and to educate the customer about our products.
- Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to counter serving operations.
- Assist on-the-job training of new employees.
- Assist retail customers by offering information and suggestions as well as help in selecting purchases.
Maintenance of Store Accounting:
- Follow cash handling procedures accurately.
- Check in delivered goods, attending to paperwork accurately.
- When necessary, provide assistance to person preparing the deposit.
Presentation of the Store:
- Brew beverages to ensure that customers always receive fresh products, quickly served.
- Replenish the pastry case in an attractive manner and store all backstock of food to ensure freshness.
- Throughout a shift, be aware of on-hand levels of pastry, coffee, tea and needs such as – keeping condiment stand stocked, bussing tables, and general cleanliness of the store.
- Maintain a clean counter area for sanitary and safety reasons and to present a pleasing work area to customers.
- Ensure that the store indoor and outdoor seating areas, counter and condiment areas, rest rooms, sidewalks and parking areas are clean and presentable.
- Execute the indoor and outdoor cleaning responsibilities as assigned by a store or assistant manager.
- Ensure the quality of the brewed beverages by regularly cleaning brewing equipment.
- Bus and wipe tables in the seating areas and wash dishes.
- Restock all food products, serving supplies, condiments and paper products.
- Follow proper opening, closing and shift-change procedures.
Ideas and Information Responsibilities:
- Alert management to operational needs, equipment failure, and necessary improvements that are needed.
- Be informed of store issues and command an understanding of the services offered by the company.
- Assist in the organization and physical improvement of the store.
- Enforce and abide by company policies, procedures and safety rules.
- Read the Communication Book at the beginning of each shift.
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.
PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.