Barista

About Company:

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our "Quest Ready" culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About the Role:

The Barista II plays a crucial role in delivering an exceptional customer experience by expertly preparing and serving high-quality coffee and other beverages. This position requires a deep understanding of coffee brewing techniques, equipment operation, and customer service excellence to ensure each guest receives a personalized and satisfying experience. The Barista II will also contribute to maintaining a clean, organized, and welcoming environment that reflects the brand's standards. Additionally, this role involves mentoring and supporting junior baristas to foster a collaborative and efficient team. Ultimately, the Barista II helps drive customer loyalty and repeat business through consistent product quality and outstanding service.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 1 year of experience working as a barista or in a similar customer-facing role.
• Basic knowledge of coffee brewing techniques and equipment operation.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including early mornings, weekends, and holidays.

Preferred Qualifications:

• Certification in coffee preparation or barista training from a recognized institution.
• Experience working in a fast-paced retail or food service environment.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Demonstrated ability to train and mentor junior staff.
• Knowledge of health and safety standards related to food and beverage service.

Responsibilities:

• Prepare and serve a variety of coffee and espresso beverages according to company recipes and quality standards.
• Operate and maintain coffee brewing equipment, ensuring cleanliness and proper functioning at all times.
• Engage with customers in a friendly and professional manner, taking orders accurately and providing product recommendations.
• Assist in training and mentoring new baristas to uphold service and preparation standards.
• Manage inventory levels by restocking supplies and reporting shortages to management.
• Maintain cleanliness and organization of the work area, including adhering to health and safety regulations.
• Handle cash and electronic transactions accurately and efficiently.
• Collaborate with team members to ensure smooth daily operations and resolve any customer concerns promptly.

Skills:

The required skills enable the Barista II to efficiently prepare beverages while maintaining high quality and consistency, ensuring customer satisfaction. Strong communication skills are essential for engaging with customers and team members, facilitating smooth interactions and teamwork. Attention to detail and organizational skills help maintain cleanliness and inventory control, which are critical for operational efficiency. Preferred skills such as barista certification and experience with POS systems enhance the ability to deliver expert service and manage transactions accurately. Additionally, mentoring skills support the development of junior staff, contributing to a positive and productive work environment.