Barista

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

What you will have an opportunity to do:

SUMMARY:  The Barista will contribute to the mission and success of Provenance Hotel Group by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met.  The Barista will provide prompt and courteous service and quality beverages to all guests, encouraging the guest to return again which will generate repeat business.  The Barista is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest.  When servicing guests, the Barista is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname.  He/She displays a positive attitude at all times to ensure repeat business.

All functions are carried out to maintain an environment of teamwork.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Welcomes and connects with every guest.  Delivers legendary customer service to all guests by performing job duties with a "customer comes first" attitude.
• Anticipate customer, hotel and department needs by constantly evaluating environment and customers for cue.  
• Strive to understand the needs and preferences of the guests and ensure that those needs and preferences are met.
• Create a positive atmosphere.  Express friendly and warm guest service with a smile.  Greet the guest enthusiastically with a welcoming and proper hospitality greeting.
• Demonstrate respect and make the guest feel important by using his or her name.
• Initiate friendly and casual conversation with guests when appropriate.   Find out what is important to the guests.
• Suggest product with every customer to enhance service and meet sales goals.
• Operate and maintain the espresso machine.
• Prepares quality espresso drinks, hot and cold blended beverages to standards.
• Process information/merchandise through POS register system
• Set-up and maintain pastry bar and flavor bar.
• Maintains a clean and organized workspace so that employees can locate resources and product as needed.
• Evaluate guest satisfaction by asking the guests about their experience.  Inquire about guest’s stay at check-out time and expresses a warm and sincere thank you for their patronage and invite them back again.
• Maintain a positive attitude and shows appropriate respect for all individuals of diverse backgrounds.

• Maintains a calm demeanor during periods of high volume or unusual events to keep department operating to standard and create a pleasant ambiance.
• Follow and maintain the Hotel’s professional image guidelines to communicate the Provenance style message to the guests and the general public.
• Works effectively with others. Maintains open communication among team members. Provide constructive feedback that will improve guest service or operational effectiveness to hotel management.
• Exhibit good judgment in executing all aspects of the position.
• Follows operational policies and procedures to include cash/cash equivalent, safety and security to ensure safety of all employees during each shift.
• Follow health, safety and sanitation guidelines and regulations to ensure own safety, safety of all guests and fellow employees.  Know fire and emergency procedures.
• Follow inventory stocking and recording guidelines.
• Contribute to hotel goals for increasing sales and improving profits.

• Enthusiastically recommend and promote all hotel functions and facilities.
• Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping.

• Regular attendance in conformance with Hotel standards is essential to the successful performance of this position.
• Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities.
• Attend mandatory meetings.

ADDITIONAL RESPONSIBILITIES

• Performs all other duties as directed by immediate supervisor. 
• Immediately report out-of-the ordinary issues to manager or supervisor.
• Knowledgeable of facilities, service, and hours of operations of hotel as well as information about the local area to provide service information to the guest (i.e., hours of operation, meeting room locations, times of continental breakfast or coffee/tea service (Club Level Only), location and schedule of local events and attractions, directions to airports and major places of business, and transportation options.   Refer to daily event sheet to direct guests to the correct meeting room.

SUPERVISORY RESPONSIBILITIES:  None.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to understand and carry out oral and written instructions and request clarification when needed.  Effective oral communication skills.

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:  Strong interpersonal skills.  Ability to work as part of a team.  Ability to build relationships.  Must provide the highest customer service to all guest.  Ability to interact with guests using the "Hospitality Standards" set out by your General Manager.  Attention to detail: must pay continuous attention to the preparation of drinks, the handling of money, and the operation of the cash register.  Ability to deliver excellent customer service.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; and hear.  Frequently use hand and finger motions, handle or feel objects, and reach with hands and arms, stoop, kneel, crouch, lift/carry.

The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, full field of vision (view through department and other areas of hotel).

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.