Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Location: Lancaster General Hospital
555 N Duke St, Lancaster, PA
Schedule:
- Varied hours between 6:00 AM and 9:00 PM
- Every other weekend
- Every other holiday
Position Summary
We are seeking a customer-focused Barista to prepare and serve espresso beverages, coffee drinks, and food items while delivering exceptional customer service. The ideal candidate will maintain high standards of food safety, cleanliness, and efficiency while creating a welcoming experience for customers.
Key Responsibilities
- Prepare espresso beverages, coffee drinks, and other menu items using standardized recipes.
- Provide friendly, professional customer service and ensure customer satisfaction.
- Maintain cleanliness and organization of workstations, equipment, supplies, and service areas.
- Restock beverages, condiments, and supplies as needed.
- Follow HACCP food safety guidelines and maintain proper food handling procedures.
- Ensure proper food presentation, portion control, and serving temperatures.
- Accurately explain menu offerings and assist customers with selections.
- Process transactions through the POS system and handle cash and credit card payments.
- Merchandise and display food items according to established standards.
- Work efficiently to minimize wait times and maintain smooth customer flow.
- Communicate customer concerns to supervisors as appropriate.
- Perform additional duties as assigned.
Minimum Qualifications
- High School Diploma or GED required.
- Minimum of one (1) year of food and beverage experience.
- Minimum of one (1) year of barista experience.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Ability to follow established procedures and recipes.
- Strong attention to detail and commitment to food safety standards.
Preferred Skills
- Experience working with point-of-sale (POS) systems.
- Ability to build positive customer relationships.
- Team-oriented with strong interpersonal skills.
- Ability to perform repetitive tasks while maintaining quality and accuracy.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.