Brewing, Coffee Making, Cookies, Customer Support/Service, Customer Training, Espresso Making, Grinding, Identify Issues, Inventory Management, Preventative Maintenance, Quality Management, Regulations, Revenue Growth, Safety/Work Safety, Sales, Sanitation
Duties/Responsibilities:
- Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
- Generates revenues by attracting new customers; defining new and expanded services and products.
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
- Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education and Experience:
- Up to 1 year of customer service experience
- Previous barista experience preferred but not required
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The Grand & Little America Hotel