Job Description
Specific Job Functions:
- Acknowledge every guest with a prompt and friendly greeting
- Greet and converse with guests to suggest or receive cocktail order
- Prepare, garnish and serve cocktails to customers following hotel guidelines
- Clean and organize bar to beverage department standards
- Prepare order to replenish stock at bar to pre-determined par levels
- Provide exceptional service to customers while maintaining high standards of service
- Follow departmental cash handling policies and procedures
- Prepare cocktails for food server, cocktail server, Gilley Girl & Guests
- Maintain bar cleanliness to beverage and health department standards, ensuring correct health and sanitation practices are followed
- Work station must be maintained and left stocked and cleaned for next shift
- Ensure the correct glassware/stemware is used according to Beverage Department and Gilley's standards
- Take food order & service guest dining at the bar
- Greet each guest with a smile
- Polish glassware
- Wine and champagne service
- Handle cash, credit cards and room charges in accordance with departmental policies
- Assist new employees with training and answering questions
- Check IDs if the guest appears to be under 30
- React to the needs of management for special host requests
- Be ethical and professional at all times
- Communicate with Management to keep them informed of all special requests from a guest and any problems or concerns
- Answer telephone using proper telephone etiquette standards
- Perform all duties as deemed necessary for the success of the department
Qualifications:
- Minimum one year bartending experience in a high volume hotel / restaurant experience required
- Union Crafts (Pour) Card required
- Must have an excellent upbeat attitude with the ability to interact with people of diverse backgrounds
- Pleasing personality and ability to communicate with customers
- Communicate effectively in English both verbally and written forms
- Knowledge of ABC laws
- Professional appearance and demeanor a must
- The ability to perform tasks that requires standing and/or moving at a fast pace for periods of up to eight hours or longer
- Knowledge of wine and champagne service
- High School Diploma is required