Position Overview
The primary responsibility of the Bartender is to provide an elevated guest experience in an upscale resort by delivering exceptional beverage service to all guests, food servers, cocktail servers, and lounge servers.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
- Efficiently take beverage orders and prepare alcoholic and non-alcoholic beverages in accordance with department specifications.
- Provide an elevated experience to all guests, proactively seek guest service opportunities, and has excellent interpersonal skills with a friendly and professional demeanor.
- Practices characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
- Maintain complete knowledge of menu items, liquor brands, wines, and beers and non-alcoholic selections available.
- Ability to work in a fast-paced, busy, and somewhat stressful environment.
- Know and execute the steps of service guidelines with extreme attention to detail.
- Properly communicates with fellow Team Members to ensure service standards are being met.
- Monitors inventory, ensures bar is always stocked, and works as a team to make certain bar is maintained.
- Adheres to The Venetian guest service standards and applies them consistently in daily interactions.
- Develops expertise in the Venetian Rewards program to provide guests with clear and helpful information.
- Be familiar with The Venetian Beverage Training Manual and consistently adhere to its standards.
- Provides beverages in all outlets including casino service wells, casino front bar lounges, theater bars, In Suite Dining hospitality events, Prestige lounge bars, and more.
- Handles food service in specific bar outlets.
- Effectively drives initiatives to meet financial goals by recognizing opportunities to increase sales.
- Communicates with the management team to ensure all bar equipment is properly functioning.
- Process payments using a cash register or POS system, including handling cash, credit cards, suite charges, comps, and tips. Maintains accurate records of sales and guest transactions.
- Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
- Provides accurate directions and information for guests and is knowledgeable about all aspects of The Venetian Resort's services, features, attractions, promotions, and special events.
- Consistently maintain a professional, well-groomed appearance, posture, and hygiene in accordance with company standards.
- Food Safety is an essential function of this job. Maintain bar area in compliance with all OSHA regulations, SNHD standards, and company policies to maintain a safe and compliant work environment.
- Consistent and regular attendance is an essential function of this job.
- Perform any additional duties assigned to support operational needs.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Must be able to obtain and maintain a valid Alcohol Awareness (TAM) card, Non-gaming card, Health card and any other certification or license, as required by law or policy.
- Must have a craft card issued through the Bartenders Union.
- Five (5) years high-volume experience as a bartender. Experience in a hotel casino environment preferred.
- Candidates must possess excellent customer service skills.
- Confidence working in a guest facing role in an upscale resort.
- Must possess a general understanding of specialty drinks, wine, and fine spirits.
- Understand how to operate the POS system. Manages all transactions (including but not limited to suite charges, cash, credit card, comps) accurately and efficiently.
- Must be able to demonstrate superior customer service skills by presenting a friendly, relaxed and professional demeanor, ability to manage multiple tasks with attention to detail while meeting business demands.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.