Bartender

Department: Food & Beverage
Location: All HeadPinz and FastTrax Locations
Reports To: Food & Beverage Manager, Guest Services Supervisor, or General Manager
Employment Type: Hourly
FLSA Status: Non-Exempt

About Us

HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our success is built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards while delivering an exceptional guest experience in a fast-paced entertainment environment.

About the Role

The Bartender is an hourly, non-exempt position within the Food & Beverage department at HeadPinz and FastTrax Entertainment Centers, supporting operations across all locations. This role reports to the Food & Beverage Manager, Guest Services Supervisor, or General Manager and is responsible for delivering safe, compliant, and professional beverage service in a fast-paced entertainment environment. Bartenders play a key role in responsible alcohol service, guest safety, and asset protection while maintaining a clean, organized, and controlled bar area.

Essential Duties & Responsibilities

Safety, Alcohol Compliance & Risk Prevention (Primary Responsibility)

• Strictly comply with all federal, state, and local alcohol service laws and company policies.
• Verify valid identification prior to alcohol service and refuse service when required.
• Monitor guest behavior and alcohol consumption to prevent over-service or unsafe situations.
• Identify, report, and immediately address unsafe conditions including spills, broken glass, overcrowding, or disorderly conduct.
• Maintain awareness of emergency procedures and assist with emergency response as trained.

Beverage Service & Guest Experience

• Prepare and serve alcoholic and non-alcoholic beverages according to company recipes and standards.
• Maintain control of the bar area to ensure safe and orderly guest flow.
• Communicate bar policies and service expectations clearly and professionally.
• Address guest concerns while prioritizing safety, compliance, and policy enforcement.
• Escalate alcohol-related or safety concerns to management immediately.

Operations, POS & Asset Protection

• Accurately operate POS systems in accordance with company cash-handling procedures.
• Ensure all beverage sales are properly entered, closed, and reconciled.
• Handle cash, credit cards, and vouchers responsibly to protect company assets.
• Maintain secure control of alcohol inventory and bar supplies.
• Protect company assets by preventing theft, misuse, or policy violations.

Cleanliness & Facility Safety Standards

• Maintain cleanliness of bar areas, equipment, floors, and high-touch surfaces.
• Remove trash, spills, and debris promptly to prevent slip and trip hazards.
• Ensure walkways and exits remain clear and unobstructed at all times.
• Assist with general facility cleanliness as needed.

Teamwork, Training & Accountability

• Support other departments as needed to maintain overall facility safety and guest flow.
• Participate in required safety, operational, and alcohol compliance training.
• Follow all written SOPs, checklists, and safety protocols.
• Promote a culture of accountability, awareness, and proactive safety enforcement.

Qualifications & Experience

• High school diploma or equivalent preferred.
• Previous bartending, food & beverage, entertainment, or customer service experience preferred.
• Professional appearance with a positive, alert, and responsible demeanor.
• Ability to work effectively in a fast-paced environment.
• Must meet minimum age requirements as defined by company policy.

Physical & Environmental Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and repetitive motions.
• Ability to lift, push, or pull up to 25 pounds.
• Ability to work in a high-noise, high-energy entertainment environment.