BAS - Technical Support

BAS Technical Support - Fort Myers, FL 

The Technical Support Specialist will facilitate the growth of the company by providing the highest level of customer service and support.

The company offers a very in-demand product in a very niche space and has a tight-nit team of tenured staff members. 

ABOUT COMPANY:

• Established 25+ years ago
• 20+ Employees
• Company designs and manufacturers microprocessor-based controllers and a variety of equipment that complement the controllers that include temperature, pressure, humidity and current sensors. They also create custom support software for the Windows computers to monitor/interact with the controllers from anywhere.
• Products Offered: Controls, Communications, Temperature Sensors, Humidity Sensors, Thermostats, Voltage Sensors, C02 Sensors, Compressors. 

POSITION:

• Technical Support

LOCATION:

• Ft. Myers, Florida  

RESPONSIBILITIES:

• Assist customers via phone or email about equipment troubleshooting, start-up procedures, upload firmware and configurations.
• Resolve customer issues or problems in a manner that is consistent with company values. 
• Create configurations, graphics, and drawings for Sales Orders. 
• Maintain product and application knowledge. 
• Meet or exceed project goals. 

OFFERED:

• Competitive Pay
• Benefits (offered after 90-day probationary period):
  • 401k – offered after 90 days, matches up to 4%
  • Excellent Holiday and Vacation pay
  • Medical: HMO Plan (paid for 85%) or HSA Plan(100% paid by Employee as well as contributes $1,000 to an HSA account Annually)
  • Dental and Vision