The Incident Manager, Mid oversees the full lifecycle of IT incidents and service requests to ensure quick recovery and minimal disruption in a federal IT setting.
They manage daily incident processes, coordinate technical teams and vendors during high-priority events, and utilize ITSM tools like ServiceNow.
Key duties include monitoring alerts, producing incident communications, leading post-incident reviews, and proposing process improvements.
Qualifications include 4-7 years of IT operations experience, strong ITIL knowledge, proficiency with incident management platforms, and active SECRET clearance or ability to obtain it.
Preferred qualifications involve ITIL certifications and experience managing major incidents in large enterprise or federal environments.
Compensation ranges from $79,400 to $135,000, with a strong commitment to equal employment opportunity and accommodating disabilities.