Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Overview
Balance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.
Responsibilities
Coordinate with utility providers to ensure client accounts are current
Resolve outstanding balances
Find errors in misapplied payments
Document errors and causes of previous balances in Conservice database
Medium phone usage-more than 50% of the day making outbound calls to providers.
Qualifications
Clear and professional written and verbal communication
Composed and positive during difficult conversations
Self motivated to find the "why" behind the problem
You're committed to quickly learn and adapt to new computer software.
Manage time and prioritize workload to meet goals and deadlines
Willing to learn and adapt to new processes
Attention to detail
Numbers & Facts
Location
river heights, UT
Skills
Analysis Skillsunmatched
Computer Softwareunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Past Due Accountsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
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