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Skills
Coachingunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Identify Issuesunmatched
Multilingualunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Production Scheduleunmatched
Root Cause Analysisunmatched
Spanish Languageunmatched
Team Playerunmatched
Typingunmatched
Work From Homeunmatched
Description
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!
Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers