Customer Service Technician – Water Mitigation

Summary

Responsibilities

• Manage end-to-end customer experience for water mitigation jobs, from initial contact to job completion
  
• Run referral-based leads with a customer-first mindset
  
• Conduct thorough property inspections to assess damage and determine mitigation needs
  
• Clearly explain the mitigation process, timelines, and next steps to customers
  
• Build trust and rapport with homeowners, property managers, and referral partners
  
• Address customer concerns and objections with empathy and professionalism
  
• Secure signed work authorizations to enable job production
  
• Maintain consistent, positive communication throughout the job lifecycle
  
• Coordinate seamlessly with internal operations and field teams after the sale
  
• Provide timely follow-up and feedback to ensure customer satisfaction
  
• Participate in on-call rotation (approximately ${oncalldayspermonth} days per month)
  
• Support company expansion into new markets through consistent, high-quality performance
  

• Solid understanding of property damage and repair processes
  
• Proven ability to communicate clearly and compassionately during stressful situations
  
• Confidence in conducting property inspections and identifying mitigation needs
  
• Strong interpersonal and relationship management skills
  
• Ability to follow through on commitments and manage multiple tasks efficiently
  
• Willingness to participate in on-call rotation (approximately 7-12 days per month)
  
• Self-driven mindset focused on customer satisfaction and job completion
  
• Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial
  
• Valid driver’s license and reliable transportation