BDC Administrator

Dealership:

L0310 Nissan of Downtown LA

Nissan of Downtown LA

Now Hiring: BDC Administrator

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.

• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

• Gather accurate customer information to create a database for continual follow-up and retention

• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

• Must make 120 outbound calls, 120 outbound emails, 120 outbound text messages using software

• Must set appointments

• Must answer inbound calls

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing - ability to type efficiently

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

The expected monthly pay range for this position is $5,000 to $7,000.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).