Sign upLog in

BDC Agent - Automotive

AUTOS OF CHICAGO

Arlington Heights, IL

Apply
JOB DETAILS
SKILLS
Call Centers, Call Volume, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Detail Oriented, Health Insurance, Organizational Skills, Performance Analysis, Sales, Sales Closing Skills, Sales Management, Telephone Skills, Training/Teaching
LOCATION
Arlington Heights, IL
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Company parties
  • Health insurance
  • Training & development

The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high-impact role directly tied to sales performance.


Key Responsibilities


  • Handle all incoming leads (internet, phone, text)
  • Respond quickly and professionally using VinSolutions
  • Set and confirm appointments for the sales team
  • Follow up with:
  • Internet leads
  • Missed opportunities
  • Previous customers
  • Maintain consistent communication with Sales Managers
  • Ensure all appointments are properly confirmed (no guessing)
  • Log all activity in CRM accurately
Daily Expectations


  • High volume of outbound calls and follow-ups
  • Fast response time on all new leads
  • Strong communication and persistence
  • Proper tracking of all customer interactions
Requirements


  • Previous BDC or call center experience preferred
  • Strong communication skills (phone, text, email)
  • Ability to handle objections and stay persistent
  • Organized and detail-oriented
  • Comfortable working in a fast-paced environment
What We Expect


  • No missed or ignored leads
  • Accurate appointment setting (no false confirmations)
  • Strong follow-up process
  • Daily accountability and performance tracking
Compensation


  • Base hourly pay + performance bonuses
  • Bonus based on:
  • Appointments set
  • Appointments shown
  • Deals closed
Why Autos of Chicago


  • High lead volume
  • Strong inventory and brand presence
  • Opportunity to grow and earn based on performance
Apply Today


If you are motivated, consistent, and know how to turn leads into appointments, we want you on our team.


Benefits:


  • Employee assistance program
  • Health insurance
  • Paid training
  • Professional development assistance
  • Referral program

About the Company

A

AUTOS OF CHICAGO

Resume Resources

Free Resume TemplatesFree Resume Builder