BDC Assistant Manager / Buying Center Assistant Manager
Position Summary
We are seeking a motivated, customer-focused BDC Assistant Manager / Buying Center Assistant Manager to support the daily operations of our Business Development Center and Buying Center. This leadership position is responsible for assisting with team management, customer follow-up, manager calls, appointment generation, vehicle acquisition efforts, performance coaching, and delivering exceptional customer experiences.
The ideal candidate is an organized, results-driven professional who can lead by example, support team development, and help drive department performance. Automotive, BDC, or leadership experience is preferred; however, we are willing to train the right candidate who demonstrates strong leadership potential, communication skills, and a desire to learn and grow within our organization.
Key Responsibilities
Leadership & Team Support
- Assist in managing the daily operations of the BDC and Buying Center.
- Lead, motivate, and support team members to achieve departmental goals.
- Assist with employee coaching, training, and performance development.
- Help onboard new team members and ensure adherence to company processes.
- Foster a positive, customer-focused work environment.
Customer Follow-Up & Lead Management
- Ensure timely follow-up with internet leads, phone inquiries, and vehicle acquisition opportunities.
- Monitor CRM activity to ensure accurate customer records and communication.
- Manage appointment-setting efforts and help improve appointment show rates.
- Review and address missed opportunities to maximize conversions.
- Oversee outbound call, text, and email campaigns.
Manager Calls & Customer Escalations
- Conduct manager calls to support appointment confirmations, customer retention, and sales opportunities.
- Handle escalated customer concerns in a professional and timely manner.
- Assist with customer conflict resolution and relationship-building efforts.
- Support management in maintaining high customer satisfaction scores.
Buying Center & Vehicle Acquisition Support
- Assist customers interested in selling or trading their vehicles.
- Support vehicle acquisition initiatives and inventory growth efforts.
- Coordinate with appraisal and management teams to maximize purchasing opportunities.
- Track acquisition appointments and performance metrics.
Performance & Reporting
- Monitor key performance indicators (KPIs) and team productivity.
- Assist in preparing reports and identifying opportunities for improvement.
- Support department goals through process improvement and accountability.
- Ensure compliance with company standards and expectations.
Qualifications
Required
- Strong communication and customer service skills.
- Ability to multitask and thrive in a fast-paced environment.
- Professional, positive, and team-oriented attitude.
- Strong organizational and problem-solving skills.
- Proficiency with computers and willingness to learn dealership software.
- Valid driver's license and acceptable driving record.
Preferred
- Previous BDC, automotive sales, customer service, call center, or dealership experience.
- Supervisory, leadership, or team lead experience.
- Experience handling customer escalations and manager calls.
- Familiarity with CRM systems and lead management processes.
Training Opportunity
We understand that great leaders come from many backgrounds. Candidates with customer service, sales, leadership, hospitality, retail, or call center experience are encouraged to apply. While automotive experience is preferred, we are willing to train the right individual who demonstrates strong leadership skills, a commitment to customer satisfaction, and a desire to grow within the company.
Compensation & Benefits
- Competitive base salary
- Monthly performance incentives and bonus opportunities
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Employee vehicle purchase program
- Ongoing training and professional development
- Advancement opportunities within a growing organization
Why Join Our Team?
This is an excellent opportunity for someone looking to advance their career in leadership within a growing BDC and Buying Center operation. We are looking for a driven individual who can assist with managing the team, oversee customer follow-up efforts, conduct manager calls, and help create an exceptional customer experience while supporting the growth of the department.
Join our team and help drive customer engagement, vehicle acquisitions, and operational excellence.