Job Description
Sunset Automotive Group has an immediate openings for a motivated team member in our fast growing, established Business Development Center. In this position, you will be responding to customers who contact us for information about purchasing a vehicle. You will be connecting by phone, email, or online chat as well as making some outgoing calls and emails to set appointments for our sales team.
Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required. Strong base plus commission pay structure gives plenty of stability with excellent earning potential.
Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Chevrolet!
BDC Associate Duties
As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.
- Following and maintaining relationship with former customers
- Monitoring and contacting internet inquiries
- Determining each customer's vehicle needs by active listening
- Learning, understanding, and following call and email scripts
- Setting, confirming, and following up on appointments
- Performing surveys with customers
- Other duties as required
(BILINGUAL CANDIDATES ALSO NEEDED)
BDC Associate Requirements
As an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.
The ideal BDC Representative will also have:
- Proven track record in a BDC center or call center
- Excellent customer service and communication skills
- Ability to establish rapport and build relationships to ensure repeat customers
- Strong multi-tasking and organization skills
- Basic computer proficiency
- Verifiable work history
- Professional appearance and demeanor
- Strong English skills
Sunset Automotive Group Benefits
In addition to a solid base pay and the flexibility to increase your earnings with your effort, you will enjoy access to Sunset's full package of benefits including:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Short- and long-term disability coverage
- Life insurance
- Paid time off available after 6 months
- Company-paid training
- Employee discounts
- And more!
If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!
Numbers & Facts
| Location | Sarasota, FL |
| Industry | Automotive and Parts Mfg |
| Company Size | 500 to 999 employees |
| Year Founded | 1979 |
| Website | http://www.sunsetautogroup.com/ |
About Company
“We are a family-owned business where honesty and integrity are two of our most important values.†– Mr. Geyer, President of Sunset Automotive Group
Sunset Automotive Group, established in 1979 with one new car dealership, has grown into southwest Florida's largest automotive dealership group with 17 new car brands in 14 locations in Sarasota and Manatee counties. We believe this is due to our unwavering commitment to honesty, integrity, and superior customer service. Despite our growth and success, we are locally owned and operated and maintain our family atmosphere and strong connection to our employees and our community.
As an employee of Sunset Automotive Group, you will enjoy the peace of mind and satisfaction that comes from working for a stable organization with a great reputation. In addition, your own professional growth is an important part of our continued success. Regardless of your level of expertise, we want to help you to become even better at what you do. Your hard work and professional dedication will be rewarded with competitive compensation. We also offer a full range of employee benefits including insurance, paid time off, company-paid training and advancement opportunities, employee discounts, and much more!
Sunset Automotive Group is located on the west coast of Florida, 50 miles south of Tampa Bay in the cities of Bradenton, Sarasota and Venice. We offer a professional work environment in a beautiful area of Florida with quality schools, a strong economy, and scenic Gulf Coast beaches - including the sugar-fine white sands of Siesta Key, ranked the #1 US Beach in 2011. Live and work where others vacation, 365 days a year! We welcome applications and resumes from any experienced automotive professional who wants to relocate to southwest Florida.