BDC Manager

Dealership:L0309 Toyota of Downtown LA






Toyota of Downtown LA


Hiring an Experienced Bilingual BDC Manager for the Sales Department



If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today!




Responsibilities:



+ Lead customer relations process management by observing, installing, and training approved CR processes.


+ Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.


+ Gather accurate customer information to create a database for continual follow-up and retention.


+ Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.


+ Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.





Qualifications:



+ Previous customer service management experience.


+ Must be Bilingual and Fluent in Spanish


+ Ability to present information in a clear and professional manner.


+ Ability to teach others how and why to perform their job.


+ Basic computer skills.





We offer best in class industry benefits:



+ Competitive pay


+ Medical, Dental and Vision Plans


+ Paid Holidays & PTO


+ Short and Long-Term Disability


+ Paid Life Insurance


+ 401(k) Retirement Plan


+ Employee Stock Purchase Plan


+ Lithia Learning Center


+ Vehicle Purchase Discounts


+ Wellness Programs





The Salary Wage Range for this position is $70,304.00 to $140,000.00.


Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).