BDC Manager

Job Summary

 The BDC Manager is responsible for managing all internet and digital sales activities, driving high-quality customer appointments, improving appointment show rates, converting shown appointments into vehicle sales, and ensuring strict adherence to dealership CRM and process standards.  This position plays a critical leadership role in maximizing dealership sales performance and customer experience.

Benefits

• Competitive Pay

• Medical, Vision, Dental

• 401(k) Retirement Plan

• Group Life Insurance

• Flexible Spending Account

• Paid Vacation

• Employee Discounts

Responsibilities

• Take inbound and make outgoing calls

• Set appointments from calls / web leads / and follow up on calls/leads

• Coach and train others on phone appointment setting.

• Assist sales people to set appointments
• Confirm appointments / use text
• Any other duties that may be assigned my management to assist in contacting guest

Qualifications

• Leadership skills with a passion for training fellow employees

• Enthusiasm with high energy throughout the sales workday

• Goal-oriented, and friendly personality

• Attention to detail and problem-solving capabilities

• Quality customer service, communication, computer and basic math skills

• Clean driving record & valid driver’s license

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

• The physical requirements of the position are MEDIUM in intensity. 

• Must be able to sit/stand/walk for long periods of time.

• Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

• Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing. 

• Frequent – Repetitive motion.

• Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs. 

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership. 

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.