About the Role: VA Cars West Broad Inc is looking for a driven and personable Business Development Center (BDC) Representative to join our growing team in Henrico, VA! This is your opportunity to be the first point of contact for customers, helping connect them with the right vehicles while launching a rewarding career in the automotive industry.
Responsibilities:
Handle inbound and outbound customer calls, emails, and online inquiries to schedule appointments
Follow up with leads generated through digital marketing, website submissions, and referrals
Communicate vehicle availability, promotions, and dealership offerings to prospective buyers
Maintain accurate records of customer interactions using CRM software
Collaborate with the sales team to ensure a seamless customer handoff and appointment show rate
Meet and exceed monthly targets for appointments set and lead conversion rates
Provide exceptional customer service to build long-term relationships and drive repeat business
Requirements:
Strong verbal and written communication skills with a customer-first attitude
Previous experience in a BDC, call center, sales, or customer service role preferred
Comfortable working in a fast-paced, goal-oriented environment
Proficiency with CRM tools, email platforms, and basic computer applications
Self-motivated with a positive attitude and strong work ethic
High school diploma or equivalent required; automotive experience a plus
About Us: VA Cars West Broad Inc is a trusted automotive dealership serving the Henrico, VA community with a commitment to making car buying simple, transparent, and enjoyable. Our customers keep coming back because of our honest approach and wide selection of quality vehicles. We take pride in fostering a supportive team environment where employees are valued, developed, and set up for long-term success.BD