The BDC Representative will join a dedicated team focused on managing a high volume of customer interactions daily. This role centers on effective communication, timely follow-up, and precise data management using a custom in-house CRM system to support customer needs and drive lead conversion.
Responsibilities
Contact customers to generate and manage leads
Schedule appointments efficiently for sales team
Respond promptly to customer inquiries regarding product information and general questions
Enter and update customer and lead information accurately in the CRM system
Conduct follow-up communications to maintain engagement and ensure satisfaction
Verify customer information for accuracy and completeness