Are you ready to be a part of a brand new era? Keffer Volkswagen is under dynamic new management and is experiencing significant growth! We are looking for an energetic, goal-driven, and highly professional BDC Representative to be the first and most importantpoint of contact for our customers. This is more than a job; it's an opportunity to grow your career and your income with a winning team.
Why Join Our Team?
* Unlimited Earning Potential: The pay listed is just the starting point. Our commission and bonus structure is designed to reward high performers. There is truly no cap to what you can earn if you come in and work extremely hard, are coachable, and commit to excellence.
* A Culture of Growth: Join a team that is actively expanding, investing in new systems, and building a positive, professional environment where your success is celebrated.
* The Volkswagen Brand: Represent one of the world's most recognized and respected automotive brands.
* New Management: Be part of shaping the future and setting new standards for customer service excellence.
Primary Responsibilities
The BDC Representative is essential for driving dealership traffic and growth by managing all inbound and outbound customer communications with the goal of setting quality appointments for the Sales department.
* Lead Management: Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat inquiries for Sales.
* Appointment Setting: Execute persuasive follow-up strategies to convert leads into confirmed showroom or service appointments.
* Customer Communication: Conduct professional, friendly, and informative outbound calls (prospecting, follow-up, and CSI calls) to previous, current, and prospective customers.
* CRM Expertise: Accurately log all customer contact, notes, and activity in our Customer Relationship Management (CRM) software.
* Product Knowledge: Maintain expert-level knowledge of all new Volkswagen models, features, pricing, and current promotions/incentives.
* Collaboration: Work closely with Sales Managers to ensure a seamless and world-class customer experience from the first contact to the final sale.
* Goal Achievement: Consistently meet or exceed daily, weekly, and monthly key performance indicators (KPIs) for calls, contacts, and appointments set.
Qualifications & Skills
* Proven Experience: Minimum of 1 year in a BDC, call center, customer service, or high-volume sales environment (Automotive experience is a significant plus).
* Communication Powerhouse: Exceptional verbal and written communication skills with a confident, energetic, and professional phone presence.
* Technical Proficiency: Strong computer skills, including experience with a CRM system and Microsoft Office Suite.
* Drive for Success: A self-motivated, results-oriented, and competitive mindset with a desire to achieve top-tier income.
* Team Player: Positive attitude and the ability to thrive in a fast-paced, goal-driven, team environment.
* Required: High school diploma or equivalent. Must have a valid driver's license.
If you are ready to put in the effort and earn the income you deserve in a revitalized and growing dealership, apply today!