Thoroughbred Ford is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. The BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership service departments.
No experience necessary. Individuals with prior experience working in retail, restaurants, and hospitality are encouraged to apply. We provide paid training and ongoing mentorship and support.
What We Offer
- Paid training
- Competitive earning potential
- Opportunities for career growth and advancement
- Medical, Dental, Vision
- 401K
- Paid time off
Responsibilities
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule service appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Requirements
- Excellent computer skills required
- Knowledge of call center environment preferred
- Automotive experience helpful but not required
- Able to communicate persuasively with customers to set appointments
- The ideal candidate is prompt and courteous, has an enthusiastic personality and a team player attitude
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.