Join Our Team!
We are looking for a motivated, organized, and customer-focused BDC Agent to join our growing dealership team. If you enjoy helping customers, staying organized, and creating opportunities through follow-up and communication, we'd love to meet you.
What You'll Do
As a BDC Agent, your primary responsibility is to generate and schedule appointments for our sales team while providing an exceptional customer experience.
Daily Responsibilities:
- Contact internet leads, phone inquiries, and previous customers.
- Schedule appointments for customers interested in purchasing a vehicle.
- Follow up consistently through phone calls, text messages, and emails.
- Maintain accurate customer records in our CRM.
- Confirm upcoming appointments and reschedule missed appointments.
- Re-engage older leads and inactive customers.
- Work closely with the sales team to ensure a smooth customer handoff.
- Follow dealership communication processes and daily activity goals.
What We Provide
- Structured daily workflow and clear expectations.
- CRM tools, scripts, and training.
- Ongoing coaching and development.
- Supportive team environment.
- Competitive pay plan with performance bonuses and commission.
Qualifications
- Strong communication skills.
- Comfortable speaking with customers by phone, text, and email.
- Organized and detail-oriented.
- Positive attitude and strong work ethic.
- Ability to follow processes and stay consistent with follow-up.
- Previous customer service, sales, call center, or dealership experience is a plus but not required.
Success in This Role Looks Like:
- Following the daily process consistently.
- Maintaining high customer engagement.
- Scheduling quality appointments.
- Creating opportunities for the sales team.
- Delivering excellent customer service on every interaction.
If you're driven, dependable, and ready to grow your career in the automotive industry, apply today!