Automotive Industry, Automotive Sales, Business Development, Calendar Management, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Database Administration, Exceeded Sales Goal, High School Diploma, Lead Generation, Lead Management, Metrics, Microsoft Office, Online Chat, Presentation/Verbal Skills, Record Keeping, Sales, Sales Management, Sales Prospecting, Short Messaging Service (SMS), Time Management, Training/Teaching, Writing Skills
BDC Sales Associate – Automotive Dealership
We are seeking a highly motivated and customer-focused BDC (Business Development Center) Sales Associate to join our dynamic team. The BDC Sales Associate plays a crucial role in generating and managing sales leads, setting appointments, and supporting the dealership's sales objectives through effective communication and follow-up.
Job Responsibilities
- Responds to internet, phone, and live chat inquiries in a professional and timely manner
- Schedules sales appointments for interested customers with appropriate sales staff
- Follows up with prospective customers through phone calls, emails, and text messages
- Maintains detailed records of all customer interactions using CRM software
- Confirms upcoming appointments and communicates any changes to the sales team
- Assists in maintaining the lead database and ensures all information is accurate and up to date
- Collaborates with the sales team to ensure a seamless customer experience
- Meets and exceeds assigned performance goals and conversion metrics
- Participates in ongoing training and development to enhance product knowledge and communication skills
Requirements
Strong communication skills and a customer-first mindset are essential for this role. Candidates must be comfortable working in a fast-paced environment and demonstrate a high level of professionalism and organization.
Education and/or Experience
- High School Diploma or GED required
- Previous experience in a customer service or call center environment preferred
- Automotive industry experience is a plus
- Proficiency in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible hours, including evenings and weekends