Automotive Repair and Maintenance, Business Development, Coaching, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Driver's License, Leadership, Metrics, Operations, Organizational Skills, Team Player, Telephone Skills
BDC Service Manager – Lexus of Westport
Monday–Friday | Rotating Saturdays
Salary + Commission
Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment.
Key Responsibilities
- Oversee daily operations of the Service BDC
- Manage inbound service calls, internet inquiries, and appointment scheduling
- Lead, coach, and motivate BDC team members to achieve monthly goals
- Ensure accurate CRM updates and follow-up processes
- Monitor appointment show rates and service retention metrics
- Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction
- Maintain high CSI standards consistent with the Lexus brand
Qualifications
- 3–5 years of BDC, Service BDC, or Automotive Service experience (management preferred)
- Strong communication and leadership skills
- Customer-focused and team-oriented
- Proficient with CRM systems
- Valid driver’s license
Benefits
- Medical/Dental/Vision Coverage
- Paid Vacation/Sick/Personal Time
- 401K Plan with Employer Contribution
All inquiries will remain strictly confidential.
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